What is Authentic Product?

Keep it real

Authentic product is product which is sold directly from an authorized retailer. Its quality, safety and purity are all guaranteed.  Authentic DS Labs products are unexpired, unaltered and unadulterated. The composition of each unique formulation is unchanged from the moment of bottling, so the potency of what's inside can be relied upon. Only authentic products can be trusted as 100% genuine and, thus, deliver maximum efficacy and benefits to its users.

What is Diverted Product?

Don't fake it

Diverted product is product sold through unauthorized retailers, typically at a discounted price. It is product which has left the custody of trusted distributors and resellers and entered the 'gray market'. Diverted product is vulnerable to dilution, expiration and counterfeiting. The threat of diverted product is not that it is an outright fake but that is has been tampered with for the benefit of the unauthorized reseller...at the expense, deception and hazard of the consumer. Diverters are sophisticated in their operations and, consequently, it can be virtually impossible to discern a diverted product from an authentic product--both in its packaging and its contents. 

How do I know who is an Authorized Retailer?

Trust is key

The following categories of Authorized Retailers are the only places to find authentic product.

  1. Professional salons
  2. Authorized dermatologists, trichologists, medical spas or pharmacies
  3. Our own online stores: shop.dslaboratories.com for consumers; pro.dslaboratories.com for professionals
  4. Authorized online retailers

Who are Authorized Online Retailers?

Safe sellers

Ensure your DS Labs products are authentic when shopping online by purchasing only from our authorized partners. The following sites are online retailers explicitly authorized to sell our products on their sites. These retailers have undergone extensive vetting to ensure inventory control and these partners procure all of their DS Labs inventory by purchasing directly from the source--us.

  • Costco.com
  • Target.com
  • Dermstore.com
  • Amazon.com  (authorized sellers only)*
  • Skinstore.com
  • Amazon.co.uk
  • eVitamins.com
  • Skincarerx.com
  • Vitacost.com

*We are aware of NON-AUTHORIZED sellers listing COUNTERFEIT DS Labs product on Amazon. We alert our valued customers, retailers and distributors that we are aware of this issue and are actively working to resolve it. Authorized sellers on Amazon.com are strictly limited to Amazon itself (look for "Sold by Amazon").

Who is not an Authorized Online Retailer?

Buyer beware

The consumer should be aware that if they purchase from an unauthorized retailer the products are not considered authentic. These products may be unsafe to use and should not be relied on to perform as tested. DS Laboratories will not take any responsibility for the purchasers’ dissatisfaction and can not honor our Refund Policy/Warranty for these purchases. The websites listed below who claim to sell DS Labs products have no relationship with our company and are not authorized retailers.

  • Amazon.com (unauthorized sellers)
  • Ebay.com
  • Walmart.com
  • Rakuten.com
  • Pandorasbeauty.com
  • HaircareUSA.com
  • Zestbeauty.com
  • Sleekhair.com
  • BrightonBeautySupply.com
  • Qoo10.sg